Below we have compiled answers to some of the most frequently asked questions we have come accross in our 30+ years. If you don't see your question, please click the link and send us your question through Ask a Plumber. We will answer your question and add it to the list below. If you need an immediate answer, please CALL the office (404.370.0999) as it may take a few days to review your question and update the website.
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I’ve heard that your company is expensive, how do you compare price wise to other companies?While we can't comment on what other companies may charge, our rates are based on our costs of doing business. From the client feedback we get (and believe me, they shop) our pricing is pretty competitive. There will always be cheaper companies, as well as more expensive companies. We don’t strive to be the cheapest or the most expensive. We simply aim to provide the best service possible at the fairest cost to you. Also, please be aware that we are providing you with the highest quality materials available. This may cost more in the beginning than some “economy” materials you might see elsewhere - but with our guaranteed service, you will save in the long run.
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Do you work by the hour, or on a flat rate system?Most of our projects are based on a flat rate system. We’ve found this to be the fairest way to charge for our services. Charging by the hour rewards less skilled mechanics as it takes them longer to complete a job, thereby, costing you more money.
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Do you do small jobs, or just major renovations?We do anything and everything related to plumbing. This ranges from the smallest repair to major renovations and completely new additions. We also service and/or replace the main water and sewer lines in your yard. We can also help you with gas leaks and gas line additions for new appliances or fireplaces. If you have any question whether something is in the scope of what we do, just call, and we’ll be more than happy to go over it with you.
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What forms of payment do you accept?We take all major credit cards (Visa, Mastercard, AMEX and Discover). Checks and cash are always welcome too.
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Do you provide after hours or emergency service?Yes, we do. We schedule Saturday service calls, and have at least one crew available for emergencies after hours and on Sunday.
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Do you warrant your work?Yes, we do. We are so confident of our work we have an extensive warranty program. The length and extent of each warranty is dependent on the scope of work - just ask us for the details.
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Are there really any Daughters, and do they actually do any of the work?It’s funny how often we’re asked this question. Yes, it’s not hard to find the “girls” out in the field. Melissa is out as often as she can be, and Michelle jumps in whenever the call for help comes into the shop!
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How long have you been in business?We’ve been plumbing in the Atlanta area since 1978. That puts us at just over 30 years in the same neighborhoods, same houses, for the same folks!
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Do you use sub-contractors?Not usually. Sometimes we work with other companies to get a job done, but they are legitimate businesses with a very real stake in upholding their standards as well as our own. In all cases you work only with us. We manage the entire project and any work done by a sub-contractor brought in by us is covered by your warranty backed by us. We stand by any work done under the name of M Cary and Daughters.
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Do you provide fixtures and faucets or do I have to purchase my own?This is project dependent and depends on what kind of faucet or fixtures you want. We can provide a wide range of brands and styles, and have multiple suppliers you an choose from for us to order for you. We typically stock Wolverine Brass faucets, and TOTO toilets. Please keep in mind that we only warrant faucets and fixtures that we supply, and cannot warrant a client provided faucet or fixture.
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How do you address today’s “green” or “eco-friendly” movement?There are many different ways in which you can “Go Green” with your plumbing system. First and foremost is water conservation. This can be achieved by making sure your shower heads, aerators, and toilets are “low flow” certified. We use natural materials that can be recycled at the end of their lifetime, such as copper and brass. We also recommend using energy efficient methods of water heating, such as tankless water heaters, which help save natural resources, as well as saving you money on your gas bill. You could also consider a “grey water” or “rain barrel” system for irrigation purposes. These are just examples of what can be done to reuse and conserve natural resources and “Go Green.” Give us a call, we’ll be glad to answer any questions you may have and help you plan a “green” project.
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Why should I call you instead of a handyman?We are highly trained, licensed, and insured professionals. Think about the importance of the plumbing in your life - and the havoc that can be caused by water leaks and sewage overflows – and the danger of escaping gasses. It takes years of study and experience to master the trade of plumbing to be safe, efficient and cost effective. We have spent many years learning and then perfecting the art of our trade. From what we see daily of “handyman” work in the homes and businesses we are called upon to “fix” we can only recommend a professional plumber - M Cary and Daughters.
